Terms &
Conditions.

Website terms of use

This website is operated by Untamed Horizons FTZ LLC, Dubai, on behalf of Ilora Retreats. By accessing and using this site, you agree to these terms. If you do not agree, please do not use the website.

You must be at least 18 years of age to make a booking through this site.

We grant you a limited, personal, non-transferable licence to access and use this website for the purpose of viewing content and making enquiries or bookings. Content may not be reproduced, republished, or distributed without our prior written consent.

This website may contain links to third-party sites. We are not responsible for their content, availability, or terms. Accessing linked sites is at your own risk.

We may update these terms at any time. Continued use of the website constitutes acceptance of any changes.

How bookings are confirmed

A booking is confirmed only upon receipt of a 30% deposit and our written confirmation. The balance is due 45 days prior to arrival. Your stay voucher will be issued after full payment is received.

Cancellations and changes

We strongly recommend comprehensive travel insurance that covers cancellation, medical evacuation, and trip interruption.

Guest categories and rates

Ages are determined as of the check-out date. Please notify us of any children in your party at the time of booking so we can prepare appropriately.

Optional activities and supplements

The following activities are available at additional cost. Prices are per person unless otherwise noted and are subject to change.

Park fees for Masai Mara National Reserve are charged separately and are not included in any nightly rate. Complimentary sundowners, bush dinners, and game drives included in the Safari Stay (GP) plan are not automatically private — private supplements apply if exclusively private activities are preferred.

Star bed rates are non-commissionable.

Our content and your use of it

All content on this website — including photography, text, design, and imagery — is the property of Untamed Horizons FTZ LLC or its licensors. All rights are reserved.

You may not reproduce, republish, redistribute, or use any content from this site for commercial purposes without our prior written consent. You may not use our name, logo, or trademarks without express written permission.

Linking to the Ilora Retreats homepage through plain text is permitted without agreement. Deep linking to other pages, or framing our content within another website, requires a separate agreement.

Limitation of liability

Ilora Retreats takes every reasonable step to ensure your stay is safe and as described. However, to the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from your use of our services or website.

We are not responsible for disruptions caused by circumstances beyond our reasonable control — including weather, wildlife behaviour, government restrictions, or force majeure events. In such cases we will work to offer alternative arrangements wherever possible.

Information on this website is provided in good faith and may change without notice. We recommend confirming all details with our reservations team before travel.

Legal jurisdiction

These terms and all bookings made under them are governed by the laws of the United Arab Emirates and contracted with Untamed Horizons FTZ LLC, Dubai.

Ilora Retreats Ltd, Kenya, acts as the on-ground operating service provider. For Kenya-based agents, payments may be made to Ilora Retreats Ltd, Kenya, acting as a collection agent on behalf of Untamed Horizons FTZ LLC.

Reservations and enquiries

For booking enquiries, changes, or questions about these terms, please contact our reservations team: